![]() ![]() He often has to give up on a video that’s poorly captioned and go looking for a more accessible alternative. “And it also imposes a cognitive load trying to compensate for errors and puzzling out the meaning.”įor Albright, an error-ridden transcript can be a deal-breaker. “If there are too many errors, you might not even be able to figure out the gist,” he says. Vogler, who is deaf, advocates for technology that works better for people with hearing disabilities. “If captions are wildly inaccurate, you can’t figure out what the whole conversation is about,” says Christian Vogler, PhD, director of the Technology Access Project at Gallaudet University. They also matter for people who aren’t completely comfortable with English, who might use captions to keep up with a recorded college lecture or watch how-to videos on YouTube or Facebook.Īn estimated 11.4 million Americans ages 5 and older have a hearing disability, and over 25 million Americans ages 5 and older don’t speak English very well, according to census data. These flaws can cause problems for people who are deaf or hard of hearing and often use auto-captions to participate in work meetings and one-on-one calls or to just enjoy online entertainment. ![]()
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